Refund Policy
Last updated September 14, 2026
This policy applies to charges for Refoid subscriptions. It is separate from the App Store refund requests that Refoidprocesses for applications connected by its customers.
Payments are managed by Paddle
Paddle is the merchant of record for Refoid. Paddle processes subscription payments, taxes, invoices, cancellations, and payment-related refund requests. Refoid does not store complete payment-card details.
Cancel a subscription
You can stop automatic renewal from Manage subscription in the Billing section. Unless Paddle shows a different effective date, cancellation takes effect at the end of the current paid period. You keep access through that date. Cancellation does not by itself issue a refund for a completed charge.
Request a payment refund
Submit requests for a refund of a Refoid subscription charge through Paddle’s buyer support. Paddle reviews eligibility under its Refund Policy, its Buyer Terms, and applicable consumer law.
Billing help
Include the email used at checkout and the Paddle transaction or invoice number when requesting help. Do not send full card details. For product-access questions, contact support@refoid.app.